We will do our best to provide the best customer service available.
Due to different lighting effects and moniter settings, the colour of the product photo and actual product may differ slightly.
Please keep in mind, that our items are hand knitted or crocheted and are hand sewn, we do try to keep consistency overall, however some imperfections may be present.
Unfortnately, we cannot accept exchanges or refunds due to a change of mind, if you believe there is a fault from our end, please get in touch and we'll try to mend the situation.
If items are to be returned, they must be returned in exact condition as sent within 20 days from the sale date. Shipping fees are not reimbursed and return postage are the responsible of the buyer.
We are not responsible for any lost or stolen packages.